Policies
Turn Around Time
For orders less than 5,000 prints the turn around time is currently 5-7 business days beginning on the day that the deposit is placed. Faster turnaround is usually available, however a rush fee of 15% per day may be applied. You will be informed of any rush fees before placing your order.
Deposit Requirement
Columbus Custom Tees only requires 50% payment of the invoiced total at the time of ordering. The remaining balance is due anytime before we release the finished order. Once the deposit is paid we will begin art preparation and after the art is approved we can start the clock on turnaround time.
Minimum Order Size
All screen printing orders (including reorders) must consist of at least twelve (12) prints per set up or color change. Non screen printing alternatives are available for orders of less than twelve pieces - please contact us for details.
Returns
Our goal is 100% customer satisfaction. We work hard to make your ordering experience easy and enjoyable. If there was a problem with your order due to direct fault of Columbus Custom Tees we will resolve the issue promptly. A Return Merchandise Authorization must be obtained within 7 days of receipt. WE DO NOT ACCEPT UNAUTHORIZED RETURNS.
Customer Provided Merchandise
If you are providing garments for Columbus Custom Tees to print on, it is recommended that you provide at least 1 extra garment in each size that is being printed to compensate for any garment or print defects. If they are not needed the unused garments will be returned to you unprinted. Columbus Custom Tees will not be responsible for dye migration or other printing problems due to the nature or quality of customer supplied merchandise. We will not be responsible for any damaged goods we receive. Please count garments before shipping them to us.
*See Over/ Under Runs section under our policies.
Cancellations
Charges for all orders are authorized when the orders are placed. It is the customer's responsibility to be aware of all productions times. If you have questions regarding an in hand date, please contact customer service prior to placing your order at (614) 573-5556.
A 5% cancellation fee on credit card orders and 2.5% fee on physical check orders will apply for the following:
- If the customer does not agree to pay for rush charges to meet the in hand date or if rush production is not available
- If the customer changes their mind due to personal preference
- If the customer presents a lower advertised price by a competitor and does not allow ColumbusCustomTees.com to price match
The cancellation fee will not apply for the following:
- If an item is out of stock
- If an erroneous or an incomplete proof was provided
- If a certain product option is unavailable but was advertised
- If the production time is not as advertised
Over and Under Runs
Although Columbus Custom Tees' print defect rate is significantly below the industry standard, defective prints and/or garments can slow down the production of your order, especially if garments need to be ordered. If you are providing your own garments, we recommend that you provide at least one extra garment of each color/size/style in order to ensure timely turnaround of your order.
Shipping
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Shipping Times (08/11)We ship using UPS. You will be charged actual shipping plus $1.50 handling charge for each box. Because the weight of a printed order is different than before it is printed it is impossible to determine the actual shipping cost ahead of time. We can provide you with a shipping estimate. Please contact us for a quote at (614) 573-5556. All orders are prepaid with credit card, check, or money order. Shipping and occasional over and under runs will then be charged F.O.B. shipping point and will be applied to your final invoice. Columbus Custom Tees is not responsible for merchandise once it has been shipped.
Samples
GARMENT SAMPLES:
We carry a variety of blank and printed garment samples in our showroom. If there is not an example of your requested garment on hand we can order it in for you. All sample garment orders are billed at first tier pricing and pre-paid in full but will be credited towards your invoice at the time you place the order. If a drop ship is necessary (out of stock or uncommon item) a $10.00 fee may apply. Please allow 3 to 5 business days for delivery.
PRINT SAMPLES:
Printed samples are invoiced as normal orders based on first tier pricing, including all setups and art charges. The minimum fee for a custom printed sample is $50.00 due at the time that the order is placed. If the order is less than $50.00 then the difference will be held as a credit on your account. *Any changes or adjustments that require additional art or setups will be added to the final invoice
Imprint Area
Please specify print locations and exact image dimensions when placing your order and/or submitting your artwork. Refer to the garment print location guidelines in the screen printing section of our site. Specific imprint area will be left to our discretion unless otherwise specified on written order.